Delete Account

Effective date: 2026-07-16

You can delete your Velo account and data at any time. There are two ways to start.

Delete from the app

Steps:

Open Velo and go to the Profile section
Open the account and data settings
Tap delete account and confirm

If you want, you can export your data from the same screen before deleting.

Delete by email

If you cannot reach the app, write to [email protected] with the subject "Delete account". Once we verify the request we delete it within 30 days.

Data that is deleted

When you delete your account, the following is removed:

Your account and profile details
The derived scores held on the server
Your coach conversation history
Your community, leaderboard and friend records

The health data on your device belongs to Apple Health or Health Connect; removing Velo removes Velo's copy. You can also revoke Velo's access from Apple Health or Health Connect.

Data we keep

We may need to keep some information, such as purchase records, for a period required by law. Deleting the account does not end your subscription; you must cancel it separately in the relevant store.

Contact

For questions about deletion, write to [email protected].