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Frequently asked questions
Do I need a smartwatch for Velo?
No. Velo starts working with the step and motion data your phone already collects. If you have an Apple Watch, a band or any other device that tracks sleep, its data arrives automatically through Apple Health or Health Connect and your scores get sharper.
How are the scores calculated?
Recovery, sleep and strain are computed against a personal baseline built from your last 14 days. That is why Velo stays in a learning state during the first week and shows what it has learned instead of a score.
Where does my health data go?
Your raw heart rate, HRV and sleep data never leaves the device; the score calculation runs on your phone. Only derived scores are synced, and only if you give a separate consent.
Is Velo free?
Yes, it is free to use. The free tier shows the last 7 days of trends and gives you 2 coach messages a day. Velo Pro unlocks unlimited coaching, your full history, deep analysis and biological age, and removes ads.
How do I cancel my subscription?
Cancel on iOS in Settings > [your name] > Subscriptions, on Android in Google Play > Subscriptions. Cancellation takes effect at the end of the current period.
Are there ads?
No banners and no interstitials. Ads are rewarded video that you choose to watch, to unlock an extra coach message or a trend. Velo Pro shows no ads at all.
How do I delete my account?
You can delete your account from the Profile section in the app, or write to us. See the Delete Account page for details.
Delete account
You can delete your account from the Profile section in the app, or by writing to us. See the Delete Account page for details.
Account deletion request